Refund policy

 

At Jaemity, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our Return and Exchange Policy below:

1. Eligibility for Returns and Exchanges

We accept returns and exchanges for items that meet the following criteria:

• The item must be unworn, unwashed, and in its original condition still wrapped in original packaging.
• The item must be returned or exchanged within 7 days of the purchase date.
• The item must be accompanied by the original proof of purchase, such as a receipt or order confirmation.

2. Items Not Eligible for Returns and Exchanges

Certain items are not eligible for returns or exchanges, including:

• Items marked as final sale or clearance.
• Personalized or customized items.
• Undergarments and swimwear (for hygienic reasons).
• Items that have been worn, washed, or damaged after purchase.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at contactjaemity@gmail.com to request a Return Authorization (RA) number.
• Package the item securely in its original packaging, along with the original proof of purchase and the RA number.
• Ship the item to the address provided by our customer service team.

4. Return Shipping Costs

Customers are responsible for the shipping costs associated with returns and exchanges, unless the return or exchange is due to an error on our part (e.g., wrong item shipped, defective item). We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

5. Refunds

Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund to the original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card provider.

6. Exchanges

If you would like to exchange your item for a different size, color, or style, please indicate your preferences when requesting the RA number. Once we receive your returned item and verify its eligibility, we will process the exchange and ship the new item to you. If the new item is of higher value, you may be required to pay the price difference.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the availability of the item.

8. Contact Us

If you have any questions or concerns about our Return and Exchange Policy, please contact our customer service team at contactjaemity@gmail.com. We are here to assist you and ensure your shopping experience with Jaemity is enjoyable and hassle-free.