Shipping policy

 

At Jaemity, we aim to provide efficient and reliable shipping services to our customers in Singapore. Please review our Shipping Policy below:

1. Shipping Methods and Delivery Times

We offer the following shipping methods for orders within Singapore:

  • Standard Shipping: Delivery within 3-5 business days.
  • Express Shipping: Delivery within 2-3 business days.

For international orders:

  • International Standard Shipping: Delivery times vary depending on the destination country and customs clearance processes. Typically, delivery may take between 7-14 business days.
  • International Express Shipping: Delivery within 7 business days to most destinations worldwide.

Please note that delivery times may vary depending on the shipping method selected and the destination address. Orders are processed and shipped on business days (Monday to Friday), excluding public holidays.

2. Shipping Costs

Shipping costs are calculated based on the total weight of your order and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are typically processed and shipped within the same day of receiving payment and order confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and whereabouts of your package through our shipping partner's website.

5. Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for undelivered packages due to incorrect or incomplete addresses provided by the customer.

6. Delivery Attempts

Our shipping partner will attempt delivery to the provided address during normal business hours. If no one is available to receive the package, a delivery notification will be left, and additional delivery attempts may be made or alternative arrangements may be provided.

7. Delivery Delays

While we make every effort to ensure timely delivery of your order, unforeseen circumstances such as weather conditions, transportation issues, or customs delays may cause delays beyond our control. We appreciate your patience and understanding in such situations.

8. International Shipping

We offer international shipping to most countries worldwide. However, please note that certain restrictions may apply to specific destinations. It is the customer's responsibility to ensure that the items ordered comply with the import regulations of the destination country.

9. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact our customer service team at contactjaemity@gmail.com. We are here to assist you and ensure a smooth shopping experience with Jaemity.